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Common installation problems and their solutions

1Are you getting error in creating company name?

You need to Turn OFF the MySQL Strict Mode.

  • Goto phpmyadmin
  • Look at the top and towards the right for variables. Click on that then either scroll down to SQL mode or use the filter. Hover over the row SQL mode and Click on edit button
STRICT_TRANS_TABLES,NO_ENGINE_SUBSTITUTION

Change to:

NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

To Disable Strict mode on mysql for Centos/Fedora : -

# vim /etc/my.conf

# sql_mode=NO_ENGINE_SUBSTITUTION,STRICT_TRANS_TABLES

Change to

# sql_mode=""

To Disable Strict mode on mysql for Ubuntu :-

# vim /etc/mysql/conf.d/disable_strict_mode.cnf

and enter those two lines on it:=


sql_mode=IGNORE_SPACE,NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,
NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION

Then restart the mysql server:-

# sudo service mysql restart

Or, you may check here our Google forum to resolve this.

2Why I got this "4 simple steps to get started with OrangeScrum" page?

If you see this "4 simple steps to get started with OrangeScrum" message, then it seems a database connection error.

Check the following steps to resolve the issue:

  • Check your database connection properly & make sure you have provided the correct credentials.
  • Change the collation to 'utf8' instead of 'utf8_unicode_ci' or vice versa
  • Check the Path of the Orangescrum Folder & make sure you have provided the same path in the Constants.php inside the app/Config folder.
  • Also check & make sure you have write permission (777 or 755) to "app/tmp" and "app/webroot" folders.

If you still face the issue, then please contact us for consultant's help.

3Why my Quick Signup page is breaking after installation?

It is either due to htaccess or file permission issue.

  • Provide proper write permission to " app/tmp ", " app/webroot " and " app/Config " folders and their sub folders. Provide either 777 or 755 permission to the mentioned folders.

If still you face the same issue, then check your htaccess permission.

To enable htaccess in CentOS server

Under DocumentRoot "/var/www/html"

Change Require all denied to Require all granted

DocumentRoot "/var/www/html"

#

# Relax access to content within /var/www.

#

<Directory "/var/www">

AllowOverride None

# Allow open access:

Require all granted

</Directory>

# Further relax access to the default document root:

<Directory "/var/www/html">

#

# Possible values for the Options directive are "None", "All",

# or any combination of:

# Indexes Includes FollowSymLinks SymLinksifOwnerMatch ExecCGI MultiViews

#

# Note that "MultiViews" must be named *explicitly* - "Options All"

# doesn't give it to you.

#

# The Options directive is both complicated and important. Please see

# http://httpd.apache.org/docs/2.4/mod/core.html#options

# for more information.

#

Options Indexes FollowSymLinks

#

# AllowOverride controls what directives may be placed in .htaccess files.

# It can be "All", "None", or any combination of the keywords:

# Options FileInfo AuthConfig Limit

#

AllowOverride None

#

# Controls who can get stuff from this server.

#

Require all granted

</Directory>

htaccess Issue on Centos/Fedora :-


Change

AllowOverride None

To

AllowOverride All

In apache main Configuration File(/etc/httpd/conf/httpd.conf)

Or

  • Check the mode of selinux, if it is enforcing make it to permissive or disable the selinux mode
  • To check the selinux mode:-
    • Command: getenforce
  • To change the selinux mode:-
    • Command: etenforce 0(permissive) / setenforce 1(enforcing)
  • Also disable the firewalld service
    • Command: service firewalld stop
  • Open this file and edit vim /etc/httpd/conf/httpd.conf

Add this below file ( AllowOverride All instead of AllowOverride None)

<Directory /var/www/html/>

Options Indexes FollowSymLinks

AllowOverride All

</Directory>

  • Save the file and restart the Apache service.

service httpd restart

htaccess Issue on Ubuntu :-


Add

# Require all granted

On Apache main configuration File Under

<Directory>

DocumentRoot /var/www/html

Require all granted

</Directory>

ERROR 500 Or External Server Error/htaccess header issue on WAMP SERVER

Uncomment the line in apache configuration file :=

in apache->httpd.conf:=

<IfModule mod_headers.c> Header set [your_options] </IfModule>

OR

Left click on Wampserver and select apache=>apache modules=>select header modules to enable it

and at last restart WAMP server.

htaccess Issues on WAMP Server :-

STEP 1: click on Wampserver and select apache->httpd.conf

STEP 2: Find and replace the following text

Find #LoadModule rewrite_module modules/mod_rewrite.so

Replace LoadModule rewrite_module modules/mod_rewrite.so

STEP 3: Restart Wamp Server

OR

Left click on Wampserver and select apache=>apache modules=>select rewrite modules to enable it

and at last restart WAMP server.

To enable htaccess for IIS server

Please check the web.config file. We don't have any document for IIS server right now.

4How to set up cron job for my OrangeScrum account?

To Set Cron job for Linux Server:

Note:- The cron set up remains same for centos and ubuntu.

  • Install wget in your server
  • Open the cron console by the below command:- crontab -e
  • Add the required cron funtions.

0 23 * * * wget -O /dev/null http://localhost/cron/email_notification

*/15 * * * * wget -O /dev/null http://localhost/cron/dailyupdate_notifications

*/15 * * * * wget -O /dev/null http://localhost/cron/dailyUpdateMail

*/30 * * * 1-5 wget -O /dev/null http://localhost/cron/weeklyusagedetails

0 21 * * 1-5 wget -O /dev/null http://localhost/cron/InvoiceWeeklyAlert

0 20 * * * wget -O /dev/null http://localhost/cron/InvoiceDuedateAlert

30 21 * * * wget -O /dev/null http://localhost/cron/autoGenerateInvoices

30 22 * * * wget -O /dev/null http://localhost/cron/createRecurringTasks

*/15 * * * * wget -O /dev/null http://localhost/cron/caseStartReminder

0 19 * * * wget -O /dev/null http://localhost/cron/startDateTaskReminder

30 19 * * * wget -O /dev/null http://localhost/cron/update_email

* * * * * wget -O /dev/null http://localhost/EmailReply.php

NOTE:- Replace your orangescrum URL in place of http://localhost/

To Set Cron job for Windows:

Please follow the instruction below:-

  • Download the wget.exe file and put it on C:\wamp64 or C:\Program Files (x86)
  • Go to control panel => system & security => Administrative Tools => Task Scheduler
  • Click on Create Task.
  • In General Tab, put the name of the Task.
  • In Triggers Tab, click New to put the time to execute the task.
  • In Action Tab, click New and add wget path in Program/script

and the command "-q -O NUL -user=allan -password=os123 http://localhost/orangescrum-master/cron/dailyUpdateMail" in Add arguments(Optional) tab

NOTE:

Put

user = your windows login user name

Password = Your windows login password

http://localhost/orangescrum-master = Your orangescrum url

/cron/dailyUpdateMail = your cron funtion name

Example:

These are the cron to setup: -

-q -O NUL -user=John -password=123
http://172.16.1.226/orangescrum/cron/dailyUpdateMail

-q -O NUL -user=John -password=123
http://172.16.1.226/orangescrum/cron/email_notification

-q -O NUL -user=John -password=123
http://172.16.1.226/orangescrum/cron/dailyupdate_notifications

-q -O NUL -user=John -password=123
http://172.16.1.226/orangescrum/cron/weeklyusagedetails

-q -O NUL -user=John -password=123 http://172.16.1.226/orangescrum/EmailReply.php

5How to configure SMTP for Community Edition?

Step 1: Go to the path in your application: app/Config/constants.php

Step 2: Set the following in Gmail SMTP:

define("SMTP_HOST", "ssl://smtp.gmail.com");

define("SMTP_PORT", "465");

define("SMTP_UNAME", "youremail@gmail.com");

define("SMTP_PWORD", "******");

Provide your smtp username and password to configure your SMTP.

If you are finding problem after setting the username and password then please check the below:

Go to your php.ini file and enable the "php_openssl" in you PHP setting.

You need to enable extension=php_openssl.dll on php.ini file. If you are still facing the problem then the port 465 is not available. Try with 587 port.

If you're using Gmail for SMTP, then it is recommended to turn on less secure app and disable 2-step verification for your gmail account.

If you're still unable to configure SMTP, then you can install the PHPMailer add-on to configure it.

6Why I am unable to invite Users?

It seems you've not configured the SMTP. Navigate to app/Config/constants.php or install the PHPMailer add-on to configure your SMTP.

Once you configured, you can follow the below steps to check whether you've successfully configured the SMTP or not:

Run the following URL on your browser:

Note: Use your OrangeScrum URL instead of DOMAINNAME.

http://DOMAINNAME/cron/test_email/?to=emailId

Example:

http://localhost/orangescrum/cron/test_email/?to=emailId (if you are using localhost)

http://127.0.0.1/orangescrum/cron/test_email/?to=emailId (if you are using IP)

http://myprojects.orangescrum.com/cron/test_email/?to=emailId (if you are using any valid domain)

If the email is not working then please follow the installation guide again.

Check gmail security issues here. Please see below links , you have to change some configuration at email end.

https://support.google.com/accounts/answer/6010255?hl=en

https://www.google.com/settings/security/lesssecureapps

7Is there any video guide for OrangeScrum Community edition installation?

Yes, you can follow this video for OrangeScrum basic version installation on XAMPP.

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