The biggest challenge was the change of office culture whereby staff were working off their emails.
This was neither an efficient nor effective way of working.
The other problem faced was ensuring everyone’s tasks were included.
Lack of visibility to a central task board resulted in duplicity of efforts and missed tasks. The management did not have a clear view of task allocation and progress.
Matters were being forgotten or work not produced on time as resources would only work if someone prompted them by email. They also used to holding untold lists which was very time wasting and created a lot of confusion.
Most importantly, they needed to define specific custom workflows for their service offerings.
Collaboration across departments wasn't optimum and led to delays in billing and invoicing.
